- Customize the message so that it fits the "voice" of your campus. Are messages to students usually formal, or informal? Are there certain words or phrases that help appropriately brand the message for your institution?
- Tell students how the data will be used to improve their educational experience. Do you have past examples of how data has changed campus life for the better? Share it!
- Select a signatory that students recognize and trust. When no customized signatory is entered, NSSE will insert the name of the Campus Project Manager (CPM).
- If using multiple signatories, make sure the message text uses "us" and "we" instead of "me" and "I".
- Make sure that the contact name and email address listed in the body of the email match (i.e., "contact Sam Smith at firstname.lastname@example.org").
- Many students check email on a smartphone so you may want to keep content as brief as possible, particularly in the subject line.
- The default "from name" on recruitment messages is NSSE, and thus aligns with the sending email address (email@example.com). Institutions may customize the "from name" so that student recruitment messages appear to come from someone known and trusted on campus (i.e., the President or Provost) but use caution if customizing this field. Many college and university campuses instruct students to distrust emails displaying names that differ from the sending email address because of concern about phishing scams; in those cases, we recommend institutions retain "NSSE" as the from name. Otherwise, institutions may benefit from personalizing the sender name to reinforce that the request to complete NSSE is a campus initiative. Choose carefully, as edits are not accommodated after message customization closes in early December.